Social media chat & communication management
Every LinkedIn, Instagram and Facebook message — and every comment on your posts — lands in one AI-powered inbox, with automations that reply for you.
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Connected to where your clients talk
Messages and comments on your LinkedIn posts flow into the AI chat section — reply, assign or automate without leaving OneCosec.
DMs and post comments from Instagram arrive in the same shared inbox, with AI handling first responses.
Facebook Messenger conversations and page comments managed alongside every other channel.
One Inbox for Every Social Conversation
Stop hopping between apps. All chats, direct messages and comments on your posts across LinkedIn, Instagram and Facebook are collected into the OneCosec AI chat section, where your team can see, assign and manage every conversation in one place.
How this benefits you:
- Nothing missed: DMs and post comments from all three networks in one view.
- Team-ready: Assign conversations to the right person, with full history.
- Client context: Conversations linked to contacts in your CRM.
AI That Replies For You
Set up automations and let the AI respond to incoming messages and comments automatically — instantly answering common questions, qualifying prospects and thanking commenters. When a conversation needs a human, it is handed over to your team with full context.
How this benefits you:
- Auto-reply automations: AI answers messages and post comments the moment they arrive.
- Human handover: Anything the AI cannot resolve routes to your staff automatically.
- Always on: Prospects get answers at midnight; your team gets mornings back.
From Comment to Client
A question on a LinkedIn post is often the start of a deal. Social conversations flow into your CRM as contacts and leads, so marketing chatter turns into pipeline — tracked, followed up and invoiced in the same system.
How this benefits you:
- Lead capture: Social enquiries become CRM leads automatically.
- Follow-up built in: Pipelines, tasks and reminders pick up where the chat ends.
- Measured results: See which channels actually produce clients.
Social media chat FAQs
Which social networks does OneCosec connect to?
LinkedIn, Instagram and Facebook. Direct messages and comments on your posts from all three networks flow into the OneCosec AI chat section, where your team manages them in one place.
Can AI reply to social media messages automatically?
Yes. You can set up automations so the AI replies automatically to incoming messages and comments. Anything the AI cannot handle is routed to your team with full context.
Do comments on posts come in too, or only direct messages?
Both. Comments on your LinkedIn, Instagram and Facebook posts arrive alongside direct messages, so no prospect question or client mention goes unseen.
How is this different from replying inside each app?
Instead of checking three apps, your whole team works one shared, AI-assisted inbox — with assignment, history against the client record, and automation. Responses get faster and nothing is missed.